Backflow prevention devices

Let us know how you want to install your backflow prevention device. You can also use this form to tell us if you already have a device installed, or to send us questions or comments about backflow prevention.

You need to complete this form for each property you own that needs a backflow prevention device.

I want to

Option 1 – Manage my own installationOption 2 – Have the Council manage my installationOption 3 – Advise the Council that I already have a backflow prevention device installedOption 4 - Ask a question or make a comment

Option selected

Option 2 – Council to manage the installation

There may be potential restrictions with space or location. This could impact us being able to complete the installation for you. In this instance, we will contact you to discuss further options.

Option 3 – I already have a backflow device installed

Boundary backflow prevention protects the public drinking-water supply by having a backflow prevention device at your property’s boundary.
This device prevents water from your property’s water pipes back-flowing into the public pipes.

Zone protection is protecting the drinking water within your property’s boundaries, such as within a building.

Your details

Full name

Contact phone number

Email address

Your property

Property street number and name (as stated in your letter)

Suburb

Name of business operating at the above property

Type of business activity operating at the above property

Description of where device is located on the property

On-site contact name

On-site contact phone number

Questions / Comments

Upload supporting documents

Your installation

Upload a sketch of where the backflow prevention device is located showing buildings, property boundaries, rooms or process areas

Upload a photo of the backﬂow device installation

Do you know who installed this backflow device?

YesNo

Backﬂow installer name

Backﬂow installer contact details or IQP number

Your backﬂow prevention device

Manufacturer

Model

Serial number

Size

Water meter number

Do you know the date of installation?

YesNo

Date of installation

Has the device been tested in the last 12 months?

YesNoDon't know

Date of test

I confirm that the information given on this form is true and correct. I am the owner, or have been authorised by the owner, to submit this form

What happens next

Once you submit your request we’ll email you within five working days with the information and consenting documents you need to self-manage the installation of your backflow prevention device.

What happens next

Once you submit your request, one of our authorised contractors will get in touch after we’ve investigated and confirmed we’re able to install a backflow prevention device on the public side of your property’s boundary.

If we can install a device, our authorised contractor will contact you to schedule a time to install it. If we’re not able to install a device, we (the Council) will contact you.

What happens next

Once you submit your request, we’ll be in touch within 10 working days to confirm that your device’s location on your property, and the level of risk it protects against is sufficient and approved.

What happens next

Once you submit your request we’ll respond to your question/comment within 10 working days.